Refund policy
Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. The cost of the return shipping label will be deducted from your total refund amount (excluding shipping insurance).
Please note that orders placed under our promotional offers such as “Buy One Get One” (BOGO) or “Buy Two Get Two” (B2G2) are subject to a specific refund policy. If you choose to return part of your order, the refund will be calculated based on the total amount paid divided by the number of items in the order. This policy is designed to prevent misuse of promotional offers and ensure fairness in discounts and refunds.
To start a return, you can contact us at Support@daysenoir.com.
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at Support@daysenoir.com.
Undelivered Packages
If the tracking information indicates that your package was delivered but you did not receive it, please note that our policy does not allow refunds in such cases.
If you selected shipping protection at checkout, we recommend contacting our support team for assistance. If shipping protection was not added to your order, we recommend contacting the carrier directly to investigate the delivery status.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Incorrect Address
We are not responsible for orders shipped to incorrect addresses provided by customers. If an incorrect address results in a failed delivery and return to sender, a restocking fee of USD $10.00 will be charged. Alternatively, we can send a replacement if shipping insurance was included in your order.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Please contact us to request an exchange. A fee of USD $15 per item will be applied for exchanges.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
